QUESTIONS?
WE'VE GOT
ANSWERS.
Everything you need to know about Aura Scents, product use, shipping, returns and more.
EVERYTHING
ABOUT THE
SCENT.
From fragrance strength to scent selection, here are the answers to the questions we get most about Aura.
Aura car diffusers are designed to last up to 45 days. Fragrance longevity can vary depending on your vehicle’s cabin size, how frequently you drive, and driving conditions such as whether the windows are regularly open or closed.
Aura diffusers are designed to deliver a strong, noticeable fragrance throughout your vehicle, with intensity you can control. For a stronger scent, briefly flip the bottle to allow more fragrance to absorb into the wooden cap. For a lighter scent, use less saturation. Fragrance intensity can also vary depending on the scent, vehicle size, temperature and airflow.
Every Aura fragrance has its own distinct scent profile. Our collection ranges from fresh and aquatic to woody, warm, sweet and bold, making it easy to find a fragrance that matches your style. Explore each fragrance’s scent profile and notes to find your Aura.
Many Aura fragrances are inspired by iconic luxury fragrance profiles and reimagined for the automotive experience. Each scent is selected to bring a premium fragrance experience into your vehicle. Aura Scents is an independent brand and is not affiliated with or endorsed by any designer fragrance house.
Yes. Aura Scent Cards let you experience our fragrances before choosing a full-size car diffuser. Scent Cards are available online for $0.99 each, and every online purchase includes 2 complimentary Scent Cards, regardless of order size. You can also discover Aura in person at selected retailers, where Scent Cards are available to experience the fragrances before you buy.
EXPLORE SCENT CARDS →Start with the fragrance profiles you already know you enjoy. If you prefer something clean and refreshing, explore our fresh or aquatic scents. For something warmer and richer, explore woody, amber or sweeter profiles. Each Aura fragrance includes its own scent profile and notes to help you find the one that fits your style.
SHOP ALL SCENTS →
SCENT YOUR
DRIVE THE
RIGHT WAY.
A few simple steps help your Aura diffuser perform properly while keeping the fragrance liquid where it belongs.
Remove the wooden cap and carefully remove the inner stopper. Securely replace the wooden cap, then briefly flip the bottle to allow the fragrance to absorb into the wood. Return the bottle upright and hang it securely in your vehicle. To adjust the fragrance intensity, simply control how long you allow the wooden cap to absorb the liquid — a longer soak creates a stronger scent.
There’s no fixed schedule — refresh the wooden cap whenever you want to increase the fragrance intensity. Briefly flip the bottle to allow more fragrance to absorb into the wood, then return it upright. The longer the cap is allowed to absorb the fragrance, the stronger the scent will be.
Avoid over-saturating the wooden cap to help prevent dripping.
The amount depends on your preferred fragrance intensity. A brief flip provides a lighter refresh, while allowing the wooden cap to absorb fragrance for slightly longer will create a stronger scent. Always return the bottle to an upright position after soaking the cap.
Do not over-saturate the wooden cap or allow fragrance liquid to drip onto vehicle surfaces.
Hang your Aura diffuser securely from your vehicle’s rear-view mirror, keeping the bottle upright and free from contact with surrounding surfaces. Position it so it does not obstruct your view or interfere with the safe operation of your vehicle.
Do not allow the bottle or wooden cap to rest against the dashboard, trim, windshield or other interior surfaces.
As with concentrated fragrance products, the liquid should not come into direct contact with your vehicle’s interior surfaces. Always keep your Aura diffuser upright and avoid contact with dashboards, plastics, leather, painted surfaces or other interior finishes.
If accidental contact occurs, wipe the fragrance liquid away immediately.
If fragrance liquid is accidentally spilled, wipe it away immediately using a clean, absorbent cloth and avoid spreading it across the surrounding surface. If needed, follow the cleaning and care recommendations provided by your vehicle or surface manufacturer.
Keep unused Aura diffusers sealed and stored upright in a cool, dry place away from direct sunlight and excessive heat. Leave the inner stopper in place until you’re ready to use the diffuser to help prevent leaks and preserve the fragrance.
FROM CART
TO YOUR
DOOR.
Ordering should be simple. Here’s what to know about shipping, tracking, order changes and delivery.
Delivery time depends on your location and the shipping method selected at checkout. Once your order has shipped, your tracking information will provide the most up-to-date delivery estimate.
Available shipping destinations are shown during checkout. Enter your shipping address to see the delivery options currently available for your location.
Yes. Aura offers free shipping on orders over $30.00. Once your order qualifies, free shipping will automatically be applied at checkout.
Once your order ships, you’ll receive a shipping confirmation with tracking information. Use that link to follow your package as it moves toward its destination.
If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
CONTACT AURA →Occasionally, carrier delays can happen after an order has shipped. Check your tracking information for the latest delivery updates. If your package appears unusually delayed or the tracking hasn’t updated for an extended period, contact Aura Support and we’ll help you review the situation.
CONTACT AURA SUPPORT →If your tracking shows delivered but you can’t locate your package, first check around the delivery location, with anyone else at the address, and with the carrier using your tracking number. If you still can’t find it, contact Aura Support with your order number and we’ll help you review the next steps.
CONTACT AURA SUPPORT →
WE'LL MAKE
IT RIGHT.
Something not right with your order? Here’s what to know about returns, damaged items and getting help from our team.
Unopened products may be returned within 7 days of the delivery date. Products must remain unopened and in their original condition to be eligible for a return. Return shipping costs are the responsibility of the customer, and Aura Scents does not provide prepaid return labels. Please contact Aura Support before sending a return so our team can provide the appropriate instructions.
CONTACT AURA SUPPORT →If the product has been opened, it cannot be returned due to scent preference. We recommend exploring our Scent Cards before purchasing if you're unsure which fragrance is right for you. Unopened products may still be eligible for return within 7 days of delivery in accordance with our return policy.
EXPLORE SCENT CARDS →If your order arrives damaged, contact Aura Support as soon as possible with your order number and clear photos of the damaged product and packaging. Our team will review the issue and, once confirmed, arrange the appropriate replacement or resolution.
REPORT A DAMAGED ORDER →If you received an item different from what you ordered, contact Aura Support with your order number and a clear photo of the item received. Once confirmed, our team will arrange the appropriate replacement at no additional cost to you.
CONTACT AURA SUPPORT →The easiest way to reach Aura Support is through our Contact page. If your question relates to an existing order, please include your order number and any relevant details or photos so our team can assist you as efficiently as possible.
CONTACT AURA →Our team aims to respond to all support inquiries within 1–2 business days. Response times may occasionally be longer during weekends, holidays or periods of unusually high volume.
BRING AURA
TO YOUR
STORE.
Interested in carrying Aura? Here’s what to know about wholesale access, displays, testers and becoming an approved retailer.
Businesses interested in carrying Aura Scents can apply through our retailer application. Once approved, you’ll receive access to your Aura Retailer account, wholesale pricing, and our dedicated Quick Order experience for placing and replenishing orders.
BECOME AN AURA RETAILER →Yes. Approved Aura retailers receive access to exclusive wholesale pricing and products through their retailer account. Wholesale pricing is reserved for approved businesses and is not displayed on our consumer storefront.
Aura Scents works with a variety of retailers, including convenience stores, gas stations, automotive businesses, dealerships and select specialty retailers. If you believe Aura would be a strong fit for your customers, we encourage you to apply to become an approved retailer.
BECOME AN AURA RETAILER →Our retailer starter order is built around the Aura countertop display, stocked with 48 car diffusers across our fragrance collection. The display creates a compact, premium point-of-sale presentation designed for high-traffic retail environments. Each starter display also includes complimentary Scent Cards that can be positioned directly on the display, allowing customers to experience the fragrances before purchasing. As individual fragrances sell through, retailers can quickly replenish them with our 6-unit retail refill packs.
EXPLORE THE RETAIL PROGRAM →Yes. Aura retailers receive complimentary Scent Cards designed to be positioned directly on the countertop display. They allow customers to experience the fragrances before purchasing, creating an easy try-before-you-buy experience right at the point of sale.
Approved retailers can sign in to their Aura Retailer account and access our dedicated Quick Order page to replenish inventory quickly. Individual fragrances are available in 6-unit retail refill packs, allowing retailers to restock only the scents they need without purchasing another full display.
Complete our online retailer application with your business information. Our team will review your application, and once approved, you’ll receive access to your Aura Retailer account, exclusive wholesale pricing, and our dedicated Quick Order experience.
APPLY TO BECOME A RETAILER →
STILL HAVE
A QUESTION?
Can’t find what you’re looking for? Our team is here to point you in the right direction.
CONTACT AURA →
